EPP Law and its sister brand Insurance Solutions Providers (ISP) help drivers through one of the most stressful moments of car ownership: a not-at-fault motor vehicle collision. ISP runs claims and repair coordination; EPP Law handles the legal authority to act. Their clients span Australia's culturally diverse communities — many more comfortable lodging a claim in Arabic or Chinese than in English — and every claim carries the same detail-heavy paperwork: driver and vehicle details, insurance, an account of the accident, and a signed legal authority.

Every claim started on paper. A client filled in a printed form; the office scanned it, emailed it, filed it by hand, and keyed the details into a spreadsheet. Forms came back half-completed or illegible, supporting documents had to be matched to the right claim manually, and the same information was typed up to three times.

Because it was English-only and paper-bound, Arabic- and Chinese-speaking clients needed a staff member to walk them through it line by line. For a business whose value is moving claims quickly and accurately, intake had become the bottleneck — slow, manual, and error-prone.

TechRam replaced the paper trail with a single online claim form — and the automation behind it, so one submission files everywhere it needs to go with no re-keying.

The form is a guided, mobile-first wizard: clients enter their details, the other party's, the accident, and the damage (including a tap-to-mark car diagram instead of a hand-drawn sketch), upload supporting documents, and sign the legal Authority to Act on-screen. Progress saves automatically. The whole experience is fully multilingual — English, Arabic, and Chinese, including right-to-left layout for Arabic — so a client can lodge a complete, accurate claim in their own language without a staff member beside them.

Every submission then triggers an automated pipeline:

• A unique claim ID is generated and shown to the client instantly.
• A dedicated SharePoint folder is created via the Microsoft Graph API, capturing every uploaded document and generated PDF.
• A row is appended to the live Google Sheets register, linked to the SharePoint folder, giving staff one always-current view.
• A branded confirmation email goes to the client with the signed Authority to Act as a PDF; the claims team is copied in.

The result: a process that was a paper form, a scan, an email, a manual filing, and a spreadsheet entry is now one digital submission — in three languages.